Client guide
This guide explains how to manage a Telegram sales or booking bot after the initial setup. It is written for owners and operators, not developers.
Login and workspace
Open the builder login page, enter the email and password provided by the Store.tg team, then choose the bot you want to manage.
The workspace shows project status, token status, runtime publication state, and quick access to project creation.
Demo buttons fill the login form for test accounts only. Production accounts should use their own credentials.
Builder sections
The builder is split into focused sections: Overview, Screens, Settings, Modules, Catalog, Orders, Booking, Support, Activity, and Team.
Disabled modules are hidden from the working menu so the interface stays compact for the current project.
Screens, text, and navigation
Screens are the messages the customer sees in Telegram. Each screen can have a title, trigger command, message text, media, reply keyboard buttons, and inline buttons.
Buttons can open another screen, start catalog, start booking, or open support depending on enabled modules.
Photos and videos
A page can include a photo or video. The easiest option is Upload file. Store.tg saves it on the server and generates a public media URL for Telegram.
You can also paste an external HTTPS URL or Telegram file_id if you already have one.
Images up to 10 MB are supported. Videos up to 50 MB are supported. Use clear product or service visuals, not abstract backgrounds.
Button layout
Reply keyboard and inline buttons support row layout. Use the Rows field to control how many buttons appear on each row.
Examples: 1 means one button per row, 2 means two per row, 3 means three per row, and 2,1 means two buttons on the first row and one on the next row.
After changing button layout, publish runtime and test with a new /start message. Old Telegram messages are not automatically redrawn.
Catalog and orders
The catalog stores products, prices, descriptions, payment instructions, delivery type, stock mode, and fulfillment settings.
Orders are created from Telegram and appear in the Orders section where operators can confirm payment, fulfill, cancel, and review customer history.
Booking and calendar
Booking lets customers select a service, date, and time slot directly in Telegram. Operators receive booking requests in the builder.
You can configure services, staff, working days, day start/end time, slot step, and reminders.
Support and operators
Customers can open support from the bot. Operators see tickets, files, messages, priority, status, and assignment in the builder.
Use internal notes for team context and operator replies for customer-facing messages.
Saving and publishing
Autosave stores the draft in backend. Telegram uses the published runtime, so draft changes are not live until you publish runtime.
If the bot does not reflect a change, check that landing was redeployed, the draft says Saved to backend, and runtime was published.
Send the Store.tg team your offer, payment flow, and desired launch date. We will suggest the fastest setup.
Message on Telegram